While many industries, including hospitality, use traditional phone systems, hotels require tailored solutions in order to meet their unique communication needs. Specially designed hotel phone systems allow for smooth operations by streamlining internal communication and ensuring reliable guest experiences.
Guest Communication
A speciality phone system means that there can be easy and seamless communication between hotel guests and staff, allowing them to have a comfortable and memorable stay. They can quickly make enquiries, report any issues or request services including wake-up calls, personalised greetings and voicemail for an enhanced experience.
Gone are the days of a brass service bell on an empty reception desk. Nowadays, the modern traveller expects to push a digital button which will immediately alert a member of staff who can attend to their needs.
Many hotels now use wireless wifi call buttons, which can be personalised and used by hotel guests. They can also be used by others requiring customer-facing systems and are available from specialist suppliers such as dinggly.com/products/wireless-call-buttons/.
Customisation
A hotel phone system is designed with the specific needs of the hospitality industry in mind, which means that guests are guaranteed a superior experience that they will remember.
According to The Independent, guests are not content just to order a club sandwich and beer to their rooms, with requests for fresh goat’s milk and burnt toast cited in a recent survey. One Japanese hotel has installed a special “Whatever/Whenever” button for its guests to be able to order anything they want at any time of the day or night.
Internal Communication
Coordinating the various departments in a hotel is essential, so a phone system which has intercom, messaging and group calling allows staff to effectively communicate and respond to any operational issues or guest requests.
Room Management
Efficient room management requires a specialised phone system, as it allows for room status updates, check-in and check-out times and information for guests. An integrated phone system means that staff know real-time room availability, allowing them to quickly assign rooms and speed up the check-in process for guests.